BRL 13 Solved Assignment 2022-23

 

BRL 13 Solved Assignment 2022-23

CUSTOMER VALUE MANAGEMENT

BRL 13 Solved Assignment 2022-23 : All assignments are in PDF format which would be send on email/WhatsApp (7827967728) just after payment.

COURSE CODE : BRL 13

COURSE TITLE : CUSTOMER VALUE MANAGEMENT

ASSIGNMENT CODE : BRL 13/TMA/2022-2023

Maximum Marks: 100

Attempt all the questions:

(A) Short Type Questions

Q.1 What do you mean by customer value management? Why is CVM required in retail?

10

Q.2 What is culture? How does it affect customer behaviour?

10

Q.3 What do you mean by Service Quality? Briefly explain the factors influencing service quality.

10

Q.4 What are the direct and indirect tools of customer value communication?

10

Q.5 Define customer value generation process.

10

Q.6 What are the stages of service recovery process?

10

Q.7 What are the difference between customers exportations and customers perception.

10

(B) Essay Type Questions

Q.8 What is customer loyalty? Classify customers on the basis of needs, nature and expectations.

15

Q.9 What is Internet retailing? What are the advantages of purchasing on the internet?

15

BRL 13 Solved Assignment 2022-23 : All assignments are in PDF format which would be send on email/WhatsApp (7827967728) just after payment.

POST GRADUATE DIPLOMA IN AUDIO PROGRAMME PRODUCTION Bachelor’s Degree Programmes (BBA) ASSIGNMENTS

Dear Learner,

You have to submit one assignment in each course, i.e. BRL 13. All these are Tutor Marked Assignments (TMAs). Before attempting the assignments, please read the instructions provided in the Programme Guide carefully.

Kindly note, you have to submit these assignments to the Coordinator of your Study Centre within the stipulated time for being eligible to appear in the term-end examination. You must mention your Enrolment Number, Name, Address, Assignment Code and Study Centre Code on the first page of the assignment. You must obtain a receipt from the Study Centre for the assignments submitted and retain it. Keep photocopies of the assignments with you.

After evaluation, the assignments have to be returned to you by the Study Centre. Please insist on this and keep a record with you. The marks obtained by you will be sent by the Study Centre to the Student Evaluation Division at IGNOU, New Delhi.

Guidelines for Doing Assignments

There are five questions in each assignment, all carry equal marks. Attempt all the questions in not more than 500 words (each). You will find it useful to keep the following points in mind:

Planning: Read the assignments carefully. Go through the units on which they are based, make some points regarding each question and then rearrange them in a logical order

Organization and Presentation: Be analytical in your selection of the information for your answer. Give adequate attention to the introduction and the conclusion. Make sure that your answer is logical and coherent; has a proper flow of information.

For IGNOU Solved Assignment PDF & Hand Written

Subscribe YOUTUBE : ASSIGNMENT SOLUTION

WhatsApp Contact : 7827967728